Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how luminonex Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are the data controller responsible for your personal data under the General Data Protection Regulation (GDPR) and UK data protection laws.

Company: luminonex Ltd
Registration Number: CRO857496
Address: Henry Street 72, Dublin D41 8741, Leinster, Ireland
Email: privacy@luminonex.pro
Phone: +353 19624323

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

• Personal Information: Name, email address, phone number, and any other information you provide when contacting us or using our services
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage patterns
• Preference Data: Your fitness goals, experience level, and platform preferences when provided
• Cookie Data: Information collected through cookies and similar technologies as detailed in our cookie policy

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Contractual Necessity: To provide our services and respond to your enquiries
• Legitimate Interest: To improve our website, services, and business operations
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use the personal data we collect for the following purposes. The use of your data helps us provide better services and improve your experience with our platform comparison guidance:

• Providing fitness platform recommendations and consultation services
• Responding to your enquiries and providing customer support
• Sending you information about our services (with your consent)
• Improving our website functionality and user experience
• Conducting research and analysis to enhance our platform comparison services
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring website security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our cookie policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with any merger, sale, or transfer of company assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Specifically:

• Contact Information: Retained for 3 years after last contact or until you request deletion
• Communication Records: Retained for 2 years for customer service and quality purposes
• Technical Data: Retained for 12 months for website improvement and security
• Marketing Data: Retained until you withdraw consent or unsubscribe

Your Rights

Under GDPR and UK data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

International Data Transfers

We are based in Ireland and primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Privacy Officer: luminonex Ltd
Email: privacy@luminonex.pro
Phone: +353 19624323
Address: Henry Street 72, Dublin D41 8741, Leinster, Ireland

Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data appropriately:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 57 868 4800
Email: info@dataprotection.ie

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above.